2007 Outages

From RPM Wiki

Table of contents

Summary

This page lists events that disrupted RPM service in 2007.

Legend

  • A = Agentrpm deployment
  • E = Rpmengineer deployment
  • T = Telcorpm deployment
  • C = CRM deployment
  • "Yes" means the deployment was affected

Planned

Date Start Length A E T C Notes
23 Jan 18:00 2 hr No Yes No No Jupiter upgrade
7 Feb 18:00 2 hr No No Yes No Jupiter upgrade
15 Feb 18:00 6 hr Yes No No No Jupiter upgrade
25 Mar 07:30 4 hr Yes No No No Hardware upgrade
10 Apr 18:00 1 hr Yes Yes Yes Yes Callisto upgrade
23 July 19:00 4 hr Yes Yes No No Europa upgrade
12 Aug 19:00 4 hr No No Yes No Europa upgrade
22 Oct 19:00 4 hr No Yes Yes No Ganymede upgrade
12 Nov 19:00 4 hr Yes Yes Yes Yes Ganymede upgrade

Unplanned

Date Start Length A E T C Notes
4 Feb 10:00 30 min Yes Yes Yes Yes Application unavailable. New database server reset fixed it.
15 Feb 16:50 25 min No No Yes No Server down because of problem with new backup software.
20 Feb 18:30 5 min Yes Yes No No Web server reboot required because of hard disk issue. There would have been some "Disk full" errors in the hour before this.
26 Feb 09:00 50 min Yes Yes No No Database server problem
27 Mar 03:30 2 hr No No Yes No Webserver did not reconnect after scheduled database process reset
27 Mar 03:00 5 hr No No Yes No A recent automatic Windows update to Windows update turned automatic installation back on. Then the update this morning restarted the server.
30 May 2:30 2 minutes Yes No No No DB server stopped taking requests, cause unknown.
19 June 12:20 30 minutes No No Yes No Firewall problem.
20 June 9:05 10 minutes Yes Yes Yes Yes Firewall problem.
20 June 14:05 10 minutes Yes Yes Yes Yes Firewall problem.
29 June 15:06 5 minutes Yes Yes Yes Yes Firewall problem
2 July 08:44 25 minutes No Yes Yes No ASP.NET worker process disappeared. Was either Windows Update or scheduled process reset failure from framework update.
3 July 12:15 20 seconds Yes No No No Had to restart the database because the temporary database grew to large. This shouldn't happen again after the Europa update to SQL 2005.
17 Sep 12:15 38 minutes Yes No No Yes The primary connectivity provider of our hosting provider had routing issues.
30 Oct 8:25 46 minutes Yes Yes Yes Yes Power problem at hosting provider.
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