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Summary
The support contact is a message displayed on error pages and in the Help page. The content is user-editable and should contain instructions on how an RPM user can contact a support person.
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Levels
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Deployment
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Shown
- Staff user error messages and email notification
- Agent user error messages and email notification, but only if there is no subscriber support contact
- Logon help (for all users since user type and subscriber may not be known yet)
- Help page for every user
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Edited
- Per deployment
- By administrator
- Link from home page
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Subscriber
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Shown
- Agent user error messages and email notification if it isn't empty
- On subscriber details page ("Support contact" web box). Visible to all users that can see the subscriber details page.
- Help page for staff and agent users
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Edited
- Per subscriber
- By administrator or staff (setup.subscriber)
- "Edit" Link from web box
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Display
- Within "msgInfo" span for error messages and the web box.
- Within div within blockquote for email notification
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Edit wizard
- SupportContactEdit.aspx
- One page OK/Cancel
- Preview function
- HTML allowed
- A message is shown depending on the level
- Deployment: "This is displayed at the end of every error message and in the help. It is also in every email notice."
- Subscriber: "Replaces deployment support contact message for agent users. It is also in every email notice.
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Default
- Default value for new deployments and subscribers is null for all levels.
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History
- Ganymede: Subscriber level added (Task 593)
- This page was last modified 14:31, 18 Sep 2007.
- This page has been accessed 833 times.